Customer Success Manager.
Burlington.
$104,000
median salary, 9% above the national average
$79,000 to $136,000. Last updated April 2026.
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Data points to own the conversation.
Customer Success Manager pay in Burlington ranges from $79,000 to $136,000 in 2026. The median is $104,000, 9% above the national average. Burlington is Vermont's largest city and a small but growing hub for technology, healthcare, and sustainable industries. Every dollar in that range is negotiable if you come prepared.
Salary range
Where do you fall?
Salary by experience
The gap between entry and lead level is typically $93,000. Where you land depends on years of experience and what you bring to the table.
Entry (0-2 yrs)
$68,000
to $83,000
Mid (3-5 yrs)
$88,000
to $109,000
Senior (6-9 yrs)
$114,000
to $135,000
Lead (10+ yrs)
$130,000
to $161,000
Salary trend
+7% YoYTotal compensation
Base salary is not the full picture. Equity, bonus, and signing can add $21,000 to the total package.
Base
$104,000
Equity
$11,000
Bonus
$8,000
Signing
$2,000
Estimated total: $125,000
How Burlington compares
Burlington, VT
$104,000
Cost of living: 6% above average
National Average
$95,000
Burlington is $9,000 above
Customer Success Manager salary by city
Salary by role in Burlington
What you should know
Before you negotiate a Customer Success Manager offer in Burlington, understand the terrain. Burlington is Vermont's largest city and a small but growing hub for technology, healthcare, and sustainable industries. The University of Vermont drives education and research employment. The city attracts remote workers and small tech companies seeking New England quality of life at lower costs than Boston. Book of business size and the annual recurring revenue managed are the top salary determinants. CSMs handling enterprise accounts worth $5 million or more in ARR earn 20 to 30% more than those managing SMB portfolios. SaaS industry experience and net revenue retention track record further differentiate compensation.
Associate CSMs begin at $58,000 to $72,000. Mid-level CSMs managing mid-market accounts earn $85,000 to $110,000. Senior and enterprise CSMs reach $115,000 to $145,000. Directors of customer success earn $140,000 to $190,000, overseeing team strategy and retention metrics. In Burlington, cost of living sits near the national average, so the numbers you see are roughly what you keep.
Base salary is not the full picture. Variable compensation of 10 to 20% is tied to renewal rates, expansion revenue, and NPS scores. Equity grants at SaaS companies add $10,000 to $40,000 annually. Some firms offer retention bonuses for maintaining key strategic accounts. And on the tax side: vermont's top income tax rate is 8.75%, one of the highest in the nation. Burlington has no city income tax, but the state burden requires careful salary planning. When someone quotes you $104,000, ask what the total package looks like. The gap between base and total comp is where real money hides.
On negotiation: Negotiate remote work flexibility. Burlington's lifestyle appeal is a retention tool, but employers know they must offer competitive pay to offset Vermont's high tax rate. The range for Customer Success Managers in Burlington runs from $79,000 to $136,000. That is not a narrow window. Where you land inside it depends almost entirely on whether you negotiate and how well you prepare.
Sources: SEC filings, H-1B LCA (DOL), BLS OES, 50+ job posting platforms. COL: BEA Regional Price Parities (2025). Data verified by Justin Bartak, Founder & Chief AI Officer. Last verified April 8, 2026. Full methodology
Considering a related role?
- A Account Executive in Burlington earns $105,000 (1% more)
- The highest-paying role in Burlington is Chief AI Officer at $329,000
Common questions.
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