Question 1

Choose a plan

Accepted Answer

Orbit offers a Free tier and three paid plans: Pro, Ultra, and Unlimited.

Free:
Get started with: 10 active jobs, 100 contacts, 5 resumes, 3 templates. Hosted AI included with no API key required. No credit card needed.

Orbit Unlimited:
- Monthly — $19.99 per month
- Yearly — $199.99 per year ($16.67/mo, Save 17%)

Orbit Pro:
- Monthly — $29.99 per month
- Yearly — $299.99 per year ($25.00/mo, Save 17%)

Orbit Ultra:
- Monthly — $49.99 per month
- Yearly

Question 2

Manage your subscription

Accepted Answer

You can manage everything about your subscription in Settings > Billing.

What you can do:
- Change plan — Switch between Unlimited, Pro, and Ultra, or between monthly and yearly billing. Orbit prorates the difference automatically.
- Update payment method — Replace the card on file
- Update billing address — Required for tax calculation
- View invoices — See and download your past invoices
- Cancel — Cancel at the end of your current billing period. You keep access u

Question 3

Free, Unlimited, Pro, and Ultra plans

Accepted Answer

Orbit offers four tiers with increasing capabilities.

Free:
- 10 active jobs, 100 contacts, 5 resumes, 3 templates
- Hosted AI included: Scout Chat, Resume Tailor, AI Draft, Contact Parsing, and more. No API key needed.
- Dashboard, pipeline, calendar, goals
- Mood check-ins, browser extension
- No cross-device sync

Orbit Unlimited ($19.99/mo or $199.99/yr, Save 17%):
- Unlimited jobs, contacts, resumes, templates, offers
- All AI features with your own API key (BYOK for zero caps and

Question 4

Upgrade or switch plans

Accepted Answer

You can upgrade, downgrade, or switch billing frequency at any time.

How to upgrade:
1. Go to Settings > Billing
2. Click "Change Plan"
3. Select your new plan (Pro or Ultra) and frequency (monthly or yearly)
4. Review the proration preview (shows credits and charges)
5. Confirm the switch

Proration: When switching plans mid-cycle, you get credit for the remaining time on your current plan. The prorated difference is charged or credited automatically. The preview shows exactly what you

Question 5

Cancel your subscription

Accepted Answer

You can cancel your subscription at any time. Access continues until the end of your current billing period. No partial refunds are issued for the remaining time.

How to cancel:
1. Go to Settings > Billing
2. Click "Cancel Subscription"
3. Confirm the cancellation

What happens:
- You keep Pro/Ultra access until the billing period ends
- After that, you move to the Free tier
- Your data is preserved — nothing is deleted
- Free tier limits apply (10 active jobs, 100 contacts, 5 resumes)

Question 6

View and download invoices

Accepted Answer

Your invoice history is available in Settings > Billing.

What's shown:
- Invoice date and amount
- Payment status (paid, pending, failed, refunded)
- Plan name (Pro or Ultra) and billing period

Download: Click any invoice to open it in Stripe's invoice viewer where you can download a PDF.

Failed payments: If a payment fails, you will see an orange warning banner with an "Update Payment Method" button. Your subscription moves to "past due" status and you keep access for a grace per

Question 7

Getting support

Accepted Answer

All Orbit users can reach our support team for help.

How to contact support:
- Use the Help button in the app (profile menu > Help)
- Or email support@orbitjobs.ai with your account email

Response times:
- Paid plans: Within 48 hours
- Free: Best effort

Tip: Include your account email and a description of the issue. Screenshots help us resolve problems faster.

Question 8

Billing email notifications

Accepted Answer

Orbit sends transactional emails to keep you informed about your subscription. Here is every billing email you may receive.

Welcome email: Sent when you create your account. Confirms your signup and introduces Orbit.

Payment receipt: Sent after every successful charge. Includes the amount, plan name, and a link to your invoice.

Trial ending warning: Sent 3 days before your free trial ends. Gives you time to add a payment method or cancel before you are charged.

Subscription con

Question 9

AI Budget Boost

Accepted Answer

Pro and Ultra subscribers can purchase one-time AI budget boosts to extend their hosted AI allowance within the current billing period.

Two options:
- Small Boost ($1.99): Adds $2.00 to your AI budget
- Large Boost ($4.99): Adds $5.00 to your AI budget

How it works:
1. Go to Settings > Billing
2. Scroll to the AI Budget Boost section
3. Choose Small or Large
4. Your card on file is charged instantly (no redirect to Stripe)
5. The extra budget is available immediately

Question 10

Unlimited Plan

Accepted Answer

The Unlimited plan is designed for developers and power users who want total control over their AI usage.

Pricing:
- $19.99/mo or $199.99/yr (save 17%)

What is included:
- Every feature available in Ultra
- Zero usage caps on all AI features
- Unlimited jobs, contacts, resumes, templates, and offers
- Unlimited autonomous agent runs (client-side execution)
- Full data sovereignty: all AI calls route through your own API account

How it works:
Instead of using Orbit's hosted AI, you

Question 11

AI Usage Limits

Accepted Answer

Orbit's hosted AI features have per-tier usage limits that reset each billing period.

Limits by tier:

| Feature | Free | Pro | Ultra |
|---|---|---|---|
| Scout Chat | 25/mo | 1,500/mo | 5,000/mo |
| Resume Tailor | 5/mo | 25/mo | 75/mo |
| Cover Letter | 5/mo | 15/mo | 50/mo |
| Agent Runs | None | None | 750/mo |
| AI Budget | $1/mo | $5/mo | $10/mo |

Unlimited plan: No limits. You bring your own API key, so usage is governed by your provider's rate limits and billing.

What happe

Question 12

Apply a Coupon Code

Accepted Answer

If you have a coupon or promo code, you can apply it to your active subscription for a discount.

How to apply a coupon:
1. Go to Settings > Billing
2. Find the Apply Coupon Code row in the Manage section
3. Click Add to expand the input
4. Enter your coupon or promo code
5. Click Apply
6. If valid, you will see a confirmation with the discount details (e.g., "20% off for 3 months")

What types of discounts are supported:
- Percentage off (e.g., 20% off your subscript

Billing & Plans